Terms & Conditions (B2B SaaS)

For information only

Notice on language versions

This legal notice is provided in German. Only the German version is legally binding. All translations are for your information and have not been verified by us.

Last updated: 23.July 2025

1. Definitions

2. Scope of Agreement

These Terms govern all access to and use of the Service. By registering or continuing to use TENDERBOT IO you accept these Terms on behalf of the Customer.

3. Trial, Subscription, Fees & Cancellation

1. Trial Period

2. Each new Customer is entitled to one 4-week Trial Period.

3. A valid payment method must be provided at sign-up; no charge is made until the Trial Period ends.

4. If the Customer does not cancel via the in-app account page before 23:59 (CET) on the 28th day, the Subscription automatically converts to a paid, month-to-month plan and the card on file is billed immediately for the first billing cycle.

5. Billing cycle – Paid Subscriptions are invoiced monthly in advance on the calendar day the Trial Period ends (or, where no trial applies, on the sign-up date).

6. Auto-renewal – Subscriptions renew each month unless cancelled.

7. Cancellation – You may cancel at any time; cancellation takes effect at the end of the then-current billing period. Fees already paid are non-refundable.

8. Payment failure

9. If a charge is declined, we will notify the Customer and retry the payment method periodically for seven (7) days (“Grace Period”).

10. If payment is not successfully collected by the end of the Grace Period, the account will be placed in read-only mode and access to the Service will be frozen.

11. If payment remains outstanding 30 days after the original due date, we may permanently delete the account and all associated Content without further notice. We are not liable for any loss of data resulting from such deletion.

12. Fee changes – We will give at least 30 days written notice of price changes.

4. Licence & Acceptable Use

1. We grant you a non-exclusive, non-transferable, worldwide licence for authorised users to access the Service solely for internal business purposes.
2. You shall not:
3. reverse-engineer, decompile, or disassemble the Service;
4. circumvent technical safeguards;
5. resell, sublicense, or provide the Service to unauthorised third parties;
6. use the Service to process unlawful, infringing, or otherwise prohibited material.

5. Data Accuracy Disclaimer

1. AI-generated assessments – TENDERBOT IO relies on public data sources and machine-learning models. We do not warrant that any Content is complete, accurate, current, or error-free.
2. Customer responsibility – You must independently verify tenders and results before relying on them for business decisions.
3. No legal advice – Content is provided “as-is” for informational purposes and does not constitute legal, commercial, or procurement advice.

6. Timeliness of Tender Coverage

While we strive to capture newly published tenders promptly, we do not guarantee that every relevant tender will be detected or evaluated immediately upon publication, nor that all tenders will be captured at all.

7. Service Availability & Support

We aim for 99.9 % monthly uptime, excluding scheduled maintenance (notified at least 24 hours in advance) and force-majeure events. Support is provided via email at support@tenderbot.io during business hours (CET).

8. Intellectual Property

All intellectual-property rights in the Service, underlying models, and software remain with the Provider or its licensors. Customer retains rights in any data it uploads.

9. Data Protection & Confidentiality

1. Both parties shall comply with applicable data-protection laws, including the GDPR.
2. A separate Data Processing Agreement (DPA) forms part of these Terms where Customer provides personal data.
3. Each party will keep the other’s Confidential Information secret and use it only to perform this Agreement.

10. Limitation of Liability

1. Indirect damages – Neither party is liable for loss of profits, revenue, business, or any indirect or consequential damages.
2. Aggregate cap – Our total liability arising out of or related to the Service shall not exceed the fees paid by you in the 12 months preceding the first incident giving rise to liability.
3. Mandatory liabilities – Nothing in these Terms limits liability for wilful misconduct, fraud, or death/personal injury caused by negligence where such liability cannot be limited by law.

11. Indemnification

Customer shall indemnify and hold Provider harmless against claims arising from (a) Customer’s breach of these Terms; (b) Customer Content infringing third-party rights; or (c) unauthorised or illegal use of the Service.

12. Termination

1. Either party may terminate immediately for material breach if such breach is not cured within 15 days of written notice.
2. All Fee obligations incurred prior to termination remain payable.
3. Non-payment procedure in Section 3.5 constitutes a separate ground for suspension and data deletion and is not subject to the cure period above.
4. Sections 5, 8, 9, 10, 11, 12, and 15 survive termination.

13. Modifications

We may modify these Terms by posting an updated version and notifying you by email or in-app banner. Changes become effective at the next Subscription renewal. Continued use after that date constitutes acceptance.

14. Governing Law & Jurisdiction

This Agreement is governed by the laws of Germany, excluding its conflict-of-law rules. The courts of Munich, Germany shall have exclusive jurisdiction.

15. Miscellaneous

• Entire agreement – These Terms, any Order Form, and the DPA constitute the entire agreement and supersede all prior discussions.
• Assignment – Neither party may assign this Agreement without the other’s written consent, except to an affiliate or in a merger/acquisition.
• Severability – If any provision is unenforceable, the remainder remains in effect.
• No waiver – Failure to enforce any provision is not a waiver of future enforcement.

16. Acceptance

By clicking “I agree,” signing an Order Form, or otherwise accessing the Service, the Customer confirms that (i) it is a business customer, (ii) its representative is authorised to bind the Customer, and (iii) it accepts these Terms in full.